Return Policy

The right of withdrawal can be exercised up to fourteen days after receipt of the goods. It is necessary to send an email to stating the reason for the return request and your phone number. The customer will receive an email with directions to follow in order to proceed with the return.

Please take care to include all bills and/or tax receipts included in the package. The customer must return the product carefully packaged in the original packaging and complete with any accessories and everything originally contained, in the absence of these, can still return the product, but the value of the refund will suffer a decrease that will be assessed at the time when Nauty will physically receive the product in stock. Return shipping costs are the responsibility of the customer.

The shipping address to which to deliver the return is:

Claudia Vendemini

Via Duccio,8/B 47921 Rimini

VAT NUMBER 04689370403

Finally, please consider that the consumer customer, according to the Consumer Code can not exercise the right of withdrawal if it is found:

– The opening of the product, which then compromised its integrity;

– The absence of items that are part of the product (e.g., pouch, cap, dispenser, etc.);

– Damage to the product;

– Goods returned beyond 14 business days which is the maximum return period.

Please note that, shipping costs related to the return of the goods are the responsibility of the customer as provided in Article 57, paragraph 1 of the Consumer Code.